FAQ - Frequently Asked Questions
In this section, you will find the answers to the most asked questions about our transport services :
- Can I book my trip in advance?
- Do the buses have enough room on board?
- Where can I buy my ticket?
- Can I change my ticket or get a refund?
- In Rennes, where is the bus station located?
- Is it possible to start my trip at Saint-Malo, spend the day at Mont Saint-Michel, and go to Rennes, or the other way around?
- I would like to spend a few days at Mont Saint-Michel. Will my round-trip ticket, or combined ticket, be still valid for the return trip?
- In Saint-Malo, where can I take the bus?
- Will I have enough time at Mont Saint-Michel to visit the whole site?
- Is it possible to take my luggage on board?
- Is it possible to leave my luggage onboard during my time in Mont Saint-Michel?
- Can I travel with my pet?
- Can I travel with my bike?
- How long does the trip take?
- Is the trip accessible for wheelchair users ?
- Does the vehicles have toilets ?
1. Can I book my trip in advance?
Yes, it is possible to book your ticket on the website www.keolis-armor.com , tab “Book your ticket”
Online booking guarantee you a place on board and at the best price, only for the departure time and bus stop location as indicated on your ticket.
However, we remind you that the trip is subject to seat availability.
A document proving your eligibility can be asked if you purchased a reduced fare ticket (under 26 or under 4). In case of the inability to show a proof document, the passenger can be denied boarding.
2. Do the buses have enough room on board?
Keolis Armor has large-capacity vehicles and adapts itself to passenger numbers.
However, we remind you that the trip is subject to seat availability. To be guaranteed a place on board, please think about booking your tickets on our website in advance.
3. Where can I buy my ticket?
- Online, on our website www.keolis-armor.com , tab “Book your ticket”
- In Rennes : at the Rennes bus station counter, called « Espace Korrigo ». When this counter is closed, it is possible to buy your tickets on board with the bus driver.
- At the Saint-Malo Tourist Office (located esplanade Saint-Vincent).
- At the Cancale and Dol-de-Bretagne Tourist Offices.
We remind you that booking your ticket online is the only way to guarantee a seat on board.
It won’t be possible to buy a ticket onboard.
4. Can I change my ticket or get a refund?
The tickets can be changed up to 24h before your departure. After 24h, it won’t be possible to change tickets. Changing a ticket incurs a handling fee of €2.50 per ticket. Tickets are not refundable. Remember to check your order carefully before purchasing!
You can find the link to change your ticket on your booking confirmation email.
To change a ticket bought at the Rennes Train station or at a Tourism Office, please contact Customer Service at montsaintmichel@keolis.com.
For any request, customer service is open from Monday to Friday, from 9am to 12pm and from 2pm to 6pm.
5. In Rennes, where is the bus station located?
The Rennes bus station is located on the East exit of the train station, on the floors 0 and -1, next to the « Espace KorriGo ».
6. Is it possible to start my trip at Saint-Malo, spend the day at Mont Saint-Michel, and go to Rennes, or the other way around?
Thanks to the « combined ticket » it is possible to travel on both of our lines, for the price of a round trip (from 25€).
Example 1: On the same day, you can take the bus Rennes > Mont Saint-Michel, spend the day at Mont Saint-Michel, and then take the car Mont Saint-Michel > Saint-Malo.
Example 2: On the same day, you can take the bus Saint-Malo > Mont Saint-Michel, spend the day at Mont Saint-Michel and then take the car Mont Saint-Michel > Rennes.
Please, check the circulation days of your line.
7. I would like to spend a few days at Mont Saint-Michel. Will my round-trip ticket, or combined ticket, be still valid for the return trip?
Yes, it is not mandatory to use the return ticket on the same day as the way to go. You just must show the bus driver the ticket.
you do have to book a ticket for the dates of your trip.
Please, check the circulation days of your line.
Example: You can go on a Monday and leave on a Wednesday (if your ticket say so).
However if you book a round trip on the same day, you can't travel on a different day.
8. In Saint-Malo, where can I take the bus?
In Saint-Malo, it is possible to take the bus in three different bus stops.
- « Esplanade Saint Vincent » bus stop located in front of the « Porte de Saint Vincent » near the taxis
- Saint Malo bus stop called « Gare routière », address: Quai F, 10 Avenue Anita Conti, 35400 Saint-Malo
- Bus stop « Auberge de jeunesse », address: 37 Avenue du Révérend Père Umbricht, 35400 Saint-Malo
9. Will I have enough time at Mont Saint-Michel to visit the whole site?
Throughout the years, we have adapted our schedules, depending on the feedback from the Mont Saint-Michel visitors. The average visiting time in the Mont Saint-Michel is less than 4 hours. Do not worry, you will have enough time to see this Wonder.
10. Is it possible to take my luggage on board?
All vehicles have a baggage compartment.
11. Is it possible to leave my luggage onboard during my time in Mont Saint-Michel?
Due to security concerns (Vigipirate plan), we cannot keep your luggage on board during your visit. The Information Tourist Center (located at « Place des navettes/ the shuttle square ») will let you know where to store your luggage.
12. Can I travel with my pet?
Small pets are tolerated if they are carried on the knees, in a closed basket, and do not soil or inconvenience other travelers. This rule does not applied to guide dogs and service dogs, therefore, they are accepted on board. In the event of damage or injury, the animal owner is liable.
13. Can I travel with my bike?
Only folding bikes placed inside a 0,80m x 0,80 x 0,45m protective cover are allowed on the luggage compartment. Otherwise, bikes are not allowed on board.
14. How long does the trip take?
The trip Saint-Malo > Mont Saint-Michel takes about 1h15
The trip Rennes > Mont Saint-Michel takes about 1h15
15. Is the trip accessible for wheelchair users ?
Yes, but only one seat per vehicle, subject to availabality of seat and vehicle. Please book 72h before your trip by email (montsaintmichel@keolis.com) or phone (+33 2 99 26 196 00).
16. Does the vehicles have toilets ?
No, our vehicles are not equiped with toilets.